20+ years finding the gap between promise and delivery.
I'm Larry Cummings, an Operational Excellence consultant based in Phoenix, Arizona.
My career doesn't follow a traditional "transformation" title path — but across two decades in software design, technology implementation, organizational learning, and leadership coaching, I keep ending up doing the same thing: helping organizations notice when a process, tool, or metric has stopped delivering what it promised, and fixing the actual cause rather than the symptom.
I've worked with Fortune 500 companies, public sector organizations, nonprofits, startups, and small businesses. What ties the work together isn't an industry or a title — it's a pattern. Teams don't usually fail because people aren't trying hard enough. They fail because the incentives, tools, or agreements around them stopped matching what the work actually needed. I find that gap, and I close it without throwing away the progress already made.
That pattern is the basis for how I actually approach this work — drift is inevitable, and the real risk is sunk cost, not change itself. Read the Value Principles →
A couple of examples of what that looks like in practice
When a leader tells me "my teams are working on the wrong things," that's usually not a people problem — it's a metrics problem. I step back from what's being measured, examine the incentives actually driving behavior, and realign them around customer outcomes instead of internal noise — while making sure the fix doesn't stall the work that's already aligned.
When organizations are quoting solution designs to clients without enough information up front, I run risk assessments on the partner agreements themselves and rebuild the feedback loops around them — which tends to let organizations win more business and carry less exposure at the same time.
Currently
I run my own independent consulting practice (registered LLC, Arizona), taking on remote, part-time, and project-based Operational Excellence work.
Credentials
- Certified SAFe® Program Consultant (SPC)
- Atlassian Authorized Trainer
- Atlassian Certified Jira Service Management Administrator
Recognized as a Top Tech Exec Community Hero by the Phoenix Business Journal, 2016.
Outside client work
I run Off The Map Games, a small operation running paid tabletop RPG campaigns — deliberately without AI in the coordination loop. It's the same operational questions I work on professionally (alignment, incentives, real-time coordination among humans) at a scale small enough to see every misalignment immediately. Learn more →
Get In Touch
Ready to find the gap in your organization? Let's get started on a conversation about what's actually going on.